Help Center

How can we
help you today?

Search our docs, browse guides by category, or reach our team directly. We're here 9am–7pm IST, Mon–Fri.

New User Guide
Start here if you just signed up.
Account Issues
Billing, passwords, team settings.
Contact Support
Couldn't find an answer? We're here.
Browse by Category

Getting Started

New to SocialAssist? Everything you need to go from zero to posting.

Account & Billing

Manage your subscription, invoices, and account details.

Connecting Platforms

Step-by-step guides for every social media platform.

AI Post Generation

Get the most out of our AI content engine.

Scheduling & Calendar

Plan, schedule, and publish with confidence.

Analytics & Reports

Understand your performance and grow smarter.

Frequently Asked
Common questions, fast answers
Why is my Instagram connection failing?

Instagram requires a Business or Creator account linked to a Facebook Page. Personal accounts cannot be connected via API. Go to Settings → Instagram on the app and follow the re-authentication steps.

My scheduled posts aren't publishing — what do I do?

First check if your platform connection is still active (Settings → Connections). Tokens expire every 60–90 days. Re-authenticate the affected account and your queued posts will resume.

Can I use SocialAssist for WhatsApp?

Yes! SocialAssist integrates with WhatsApp Business API via our MrkTing.in module. This is available on Pro and Enterprise plans. Contact sales for a demo.

How do I add team members to my account?

Go to Settings → Team. Click "Invite Member", enter their email, and assign a role (Admin, Editor, or Viewer). Invites are valid for 48 hours.

Is there an Android / iOS app?

Our mobile app is currently in beta. You can request early access from the dashboard. The web app is fully mobile-responsive in the meantime.

How do I delete my account and data?

Go to Settings → Account → Delete Account. All your data including posts, analytics, and connected accounts will be permanently deleted within 30 days per our Privacy Policy.

Can I get a refund?

Yes. We offer a 7-day money-back guarantee on all paid plans, no questions asked. Email billing@socialassist.in within 7 days of payment.

Do you offer a student / NGO discount?

Yes! Students with a valid .edu.in or .ac.in email get 40% off Pro. NGOs registered in India get 50% off. Email us with your credentials.

Still need help?

Our support team is available Monday–Friday, 9am to 7pm IST. We typically reply within 4 hours.

Contact Support